Under supervision, as a part of the ASCI support team, a System Support Specialist I provides simple analysis of system problems, support activities, and documentation. All customer support personnel must be able to professionally represent ASCI in interactions with clients, from management to end-users, to provide both remote and on-site support.

A Bachelor’s Degree or equivalent experience.

Under direction, perform as an interface point for ASCI customer support activities. Respond to user telephone calls concerning reported support issues. Effectively communicate with ASCI and CS management, customers, end users, other customer support staff and systems development personnel, concerning application development, testing and support issues. Document/research reported customer support issues. Determine status of support issues and escalate issues according to established policies and procedures. Follow-up support issues through resolution. Under direction, provide simple analysis of customer support issues and recommend solutions. Be available to provide on-call customer support outside of normal working hours. Other duties as assigned.