Provides supervision and direction to other support staff. Provides application software and systems support. All support personnel must be able to professionally represent ASCI in interactions with clients, from management to end-users, to provide both remote and on-site support.

Bachelor’s degree in Computer Science or other technical degree, or equivalent experience, 6-8 years of related work experience, including 2+ years LAN/WAN and/or TCP/IP network communications experience.

Provide senior-level analysis of computer system and networking issues, and provide identification/implementation of “work around” solutions. Document/research reported customer support issues. Determine status of support issues and escalate issues according to established policies and procedures. Follow-up support issues through resolution. Analyze client production systems including data and system operations. ASCI client systems may include multiple hardware and software platforms. Monitor client production processing; perform production maintenance as directed by clients and ASCI management. Provide supervision and direction for other support staff. Provide support training for internal and client staff. Create/revise support documentation. Be available to provide on-call support outside of normal working hours. Other duties as assigned.