ASCI Support staff provide computer application system, network, and general end-user support to ASCI clients. A Senior Support Analyst provides leadership and senior-level support to ASCI staff and clients. All support personnel must be able to professionally represent ASCI in interactions with clients, from management to end-users, and to provide both remote and on-site support.

Bachelor’s degree in Management Information Systems, Business, or Computer Science , or equivalent experience, 10 years of related work experience including prior experience in application software support, networking software, training, and documentation; or a Masters Degree in a related area and 8 years of experience.

Provide leadership and management of support personnel. Provide senior-level analysis of computer system and networking issues, and provide identification/implementation of “work around” solutions. Provide issue resolution for support issues escalated to senior-level. Create policies and procedures for support personnel. Provide senior-level analysis of client production systems including data and system operations. ASCI client systems may include multiple hardware and software platforms. Provide support training for internal and client staff. Able to lead and manage others in order to complete multiple projects. Create/edit/revise support documentation. Be available to provide on-call support outside of normal working hours. Other duties as assigned.